Shipping policy

SHIPPING RATES

DOMESTIC:

We offer 2 shipping rates for all domestic orders, Australia-wide:

  • Standard Service - we charge a flat fee of $13.95 for all orders under $150.  Orders over $150 receive FREE standard-rate shipping in Australia. 
  • Optional Expedited Service - using Australia Post Express Post with Tracking will be calculated by weight at checkout. 

INTERNATIONAL:

  • Expedited Service - We use Australia Post International Express Post with Tracking and rates will be calculated by weight at checkout. 
  • NOTE: Not all products are shipped internationally. Please check the product page notes for more details. If you cannot check out due to the address being unavailable for shipping, this means you have an item in your cart that does not qualify for shipping to your address. Remove this item to enable checkout of your other products.

All orders are exclusively shipped from Victoria, Australia, using AusPost. 

DELIVERY TIMES

DOMESTIC:

  • Once the order is fulfilled, please allow 2-5 days for Expedited shipping, and 3-10 days for Standard shipping, depending on your location.

INTERNATIONAL: 

  • NZ - Express Shipping 2-7 business days

We are unable to guarantee shipping times and regional delivery may take slightly longer. 

FULL DELIVERY, DUTIES AND TAXES POLICY

  • There will be no delivery charges for standard shipping within Australia of each Accepted Order where such order has a total value of more than AUD$150.00 (inclusive of GST and any other taxes). Within Australia, a flat fee of $13.95 will be applicable for Delivery charges to each Accepted Order of a total value of AUD$150.00 (inclusive of GST and any other taxes) or less. For an Accepted Order where any delivery option other than standard shipping is requested (for example, express post within Australia, shipping or express courier for international deliveries) the fee will be calculated by weight at checkout. For all delivery options, (including standard shipping within Australia) whether provided to you with or without charges, you will continue to be liable for any insurance, tax, tariff or duty (internationally or where applicable).
  • We will deliver the Products once full payment of the Price and all applicable charges (including charges for delivery, insurance or any other tax, tariff or duty) have been received. Any timeframes quoted by us for delivery of the Products are estimates only and will not be of the essence of the Contract; or otherwise confer any right of cancellation of an Accepted Order on you. We will not be liable for any loss or damages (directly or indirectly) sustained by you as a result of our failure to deliver by a particular delivery date.
  • We deliver all Products within Australia and some products internationally. Check product pages to see what items are only shipped within Australia. Any international orders that need specific items that are not available for international shipping may be arranged manually by contacting us via the store so a shipping quote can be provided and accepted, and an order created with the accepted terms. All Products will be shipped by AusPost postal service at the time your Order is submitted. If you provide specific delivery instructions, for example, for your Product to be to be left at your nominated address without acknowledgment of receipt, we will not be liable or responsible for any loss or damage to your Products once the delivery is made in accordance with your instructions. We are also not liable or responsible for any loss or damage to your Products that occurs as a result of the handling of Products by the postal service or courier in the process of delivering such products to you. AusPost and shipping couriers have Safedrop regulations.
  • If the Products are to be delivered outside of Australia, you must comply with all laws and regulations of the country where the Products of your Accepted Order is shipped. You will be listed as the “importer” of the Product. All taxes, duties and tariffs will be your sole responsibility. We have no control over such taxes, duties and tariffs and do not have any obligation to ensure any Accepted Order will clear customs. You should contact relevant customs authority to determine if your Products under an Accepted Order will be charged any taxes, duties and tariffs or subject to any laws and regulations.
  • We do not take any responsibility for the Products of your Accepted Order are opened for inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may disclose personal information, such as your name and address and other information such as the Price and description of the Products and shipment and carrier information.
  • You acknowledge that any delays caused by custom clearance are beyond our control. Our original estimated delivery timeframes do not take into account custom clearance. We are not liable for any loss or damage you suffer due to custom clearance delays.
  • Unless otherwise agreed, the Products are not insured by us and you will bear any risk of loss or damage to the Products when delivered to you.