Your questions answered!

What are your shipping options?

We ship exclusively with AusPost and you can choose Standard or Express Post options. All Standard and Express Shipping orders within Australia are shipped with AusPost as we find them the most reliable carrier.

Do you offer express shipping?

We certainly do! Just choose the Express Post option at checkout.

Do you have free shipping?

Yes! We provide free standard shipping on all orders over $150, shipped within Australia.

Can I ship to a different address?

Absolutely! You can change the shipping address at checkout to a different address.

Can I ship to 2 different addresses from the same order?

No, orders can’t be split to ship to 2 different addresses. If you need items to go to different addresses, two orders will need to be placed.

Can I change my shipping address?

If your order hasn't shipped we can definitely change your address. Once the order has shipped we are unable to have your order redirected.

How long will it take for my order to arrive?

Standard post takes approx. 7-14 business days and Express Post takes approx. 2-3 business days, depending on your postcode. These guidelines are determined by AusPost.

When will my order ship?

All orders typically ship within 1-2 business days from Greensborough, Victoria.

Who do you use to ship your orders?

We use AusPost exclusively as we have found through experience that they are the fastest and most reliable. That's the biggest thing for us…we want you to get your orders fast and safely!

Do I get a tracking link?

Yes…where would we be these days without tracking! You should receive an email once your order has shipped along with the tracking info so you can follow the journey.

My tracking shows delivered but I have not received it. What do I do?

If your order tracking link is showing delivered and it's nowhere to be seen, please contact AusPost to request an image of the location drop (we are unable to do this on your behalf) to help determine where it may be. Sometimes they leave things in unusual places! Please email us at drkez@drkezchirolab.com if you have any issues and we will try our best to help locate your parcel.

Do you have a Click and Collect service?

We currently don’t offer a Click and Collect option but you are welcome to purchase items from our Chiro Clinic, located in Watsonia, VIC. Just contact us to find out trading hours.

Do you ship overseas?

Currently, the store isn’t set up for automated overseas shipping. If you live outside Australia and would like to purchase from us please contact us and we can organise a shipping quote for you.

Do you use sustainable packaging?

We try our absolute best to use sustainable options at every opportunity. We ship using recyclable cardboard shipping boxes with paper or recyclable tape and any fill is recyclable and environmentally friendly.

I need to change my order!

No worries! If you need to make a change to your order or want to add another product just email us. If the order hasn’t shipped we'll be able to help fill your request as best as we can. If the order has shipped then, unfortunately, we are unable to help.

Can I cancel my order once it’s been placed?

If your order hasn’t been shipped and you need to cancel, contact us asap as we can do this for you and refund the payment. If the order has shipped you will need to return it in new condition for a refund to be applied as we are unable to redirect mail once it has shipped.

What do I do if I have a defective order?

Definitely contact us if you have any issues or trouble with your order. We do our best to keep all of our amazing customers happy and will try and solve any issues to the best of our ability.

What is the return policy?

If you need to return an item please contact us so we can help. To read the Returns Policy click the link: https://drkezchirolab.com/policies/refund-policy

How do I make a return or exchange?

If you need to exchange an item, contact us for details or read the above Returns Policy.

When can I expect my refund?

If you have returned something for exchange or refund (excluding faulty items) the refund will be issued when the item has been returned and is in new condition.

How are refunds returned?

Your refund will be paid the same way you made your payment. For example, if you have used PayPal as your method of payment then the return goes back into your PayPal account.

Can I pay with PayPal?

Absolutely!

Do you have AfterPay?

Yes, we have Afterpay, Zip Pay, Google Pay, Shop Pay and Credit/Debit Card options.

Is your checkout secure?

Our checkout is definitely secure and you can choose your preferred method of payment at checkout.

How do I contact you?

Easy! Contact Dr Kez Chirolab via email on this page: https://drkezchirolab.com/pages/contact-us

Where are you located?

Dr Kez Chirolab® is an online business only, and we ship all orders from Greensborough, Victoria. We do not have a Click and Collect service. We are sorry for any inconvenience 😊

What can I use a Vacuum Cupping set for?

Cupping is a traditional massage practice that has been used in many cultures for centuries.  In traditional wellness practices, cupping involves creating gentle suction on the skin using cups. This technique has historically been used as part of massage and relaxation routines.

Today, many people choose to incorporate cupping into their personal self-care or massage routines as part of a broader wellbeing practice.

Can I use a cupping set on other areas of my body?

Absolutely! The Vacuum Cupping Set can be used on many different parts of the body including the back, quads, tight calf muscles, shoulders, neck, feet, even the jawline!

Can I do cupping on myself?

Cupping yourself is a great way to gauge the amount of pressure you want. It's always nice to have someone do a cupping session on you but if you don't have anyone to help, it comes with an extension tube to make accessing the body even easier.

Is it safe to do cupping at home?

Vacuum cupping is safe to do at home as you can easily determine the amount of suction used with the hand-help pump and releasing the pressure is simple and fast. If you are cupping someone else, always ask for their feedback and be guided by how they are feeling. Always read the instructions.

Does the Vacuum Cupping Set come with an oil?

We have created and included the Restore Massage Oil by using 100% natural ingredients, including Arnica, to help enhance your cupping treatment. And it smells amazing!

Do I need to oil the skin when cupping?

For best results when using a Vacuum Cupping Set, it’s advisable to use the oil provided in the set.  Using the oil helps the skin to be drawn up into the cup, creating better suction, which prevents the cups from loosening and falling off. If you are treating a hairier section, its a good idea to consider using more oil.

Do you sell a larger Cupping oil?

Absolutely! We have the Restore Oil, also great for massage, in a 100ml bottle. https://drkezchirolab.com/products/restore-massage-oil-for-vacuum-cupping-and-massage

What is slide cupping?

Slide cupping is where you use a smaller amount of suction and, holding the cup at the base, use the cup to slide it across the skin in a sweeping motion, back and forth. To achieve optimal massage results with this technique, you need to use a larger amount of oil so the cups slide smoothly across the skin and retain suction at the same time.

My handle seems to be ‘stuck’ when I'm trying to pump. Why?

If your set is new, you need to release the little yellow valve at the top of each cup before the first use. This will allow the air to flow through the valve and allow the skin to be sucked up. If the valve is pushed down into the cup, the handle won't pump and will feel stuck. Just gently pull the yellow valve up so it loosens and this should fix the issue. It only needs to be done when you first get your set.

What does an acupressure mat do?

The Dr Kez Chirolab® Acupressure Mat has spikes that work to stimulate acupressure points throughout the body.

Can I sleep on an Acupressure Mat?

Absolutely! Many of our customers let us know that they sleep on their Acupressure Mats throughout the night. It's up to you, really! 10 minutes or all night, take your pick.

How long should I stay on an acupressure mat?

If you are looking for a quick boost, lying on the Acupressure Mat for 10 minutes is a great way to beat the 3 pm slump. If you're incorporating it into your're relaxation routine, we recommend around 40 minutes. Create a nice, relaxing space, close your eyes, lie on the mat and enjoy your new routine.

Should I lay naked on an acupressure mat?

For best results, we definitely recommend lying on an Acupressure Mat with no clothes on. Nudie all the way! This will allow more intensity, but if you're not feeling like you want to go all out at the beginning, wearing light clothing or a sheet over the top of the mat will reduce the intensity of the spikes and still feel great. Lying the Acupressure Mat on a hard surface will intensify the feeling while lying on a softer surface such as a bed, will reduce the intensity.

What is the inner fibre of your Acupressure Mat made of?

We have chosen to use coconut fibre as the inner core as it promotes air flow, ensures a more even pressure over the entire body with a firmer feel, is from a sustainable source, therefore, more environmentally friendly, more durable, so it lasts longer and naturally repels odour and microbes. Some mats (not ours) are made of foam, so buyer beware!

Does the Acupressure Mat come with a pillow?

Our Dr Kez Chirolab® Acupressure Mats are sold as a set, the D-shaped pillow is included with the mat.

Can I buy an Acupressure Pillow separately?

Yes, we sell the D-shape Acupressure Pillows separately if you need another one for other areas you spend a lot of time at, such as your desk, or if you have previously purchased an Acupressure Mat from somewhere that didn't come with a pillow. CLICK HERE!

Are Acupressure Mats good for kids?

OMG yes! The Acupressure Mat can be amazing for kids! Especially at the end of the day, incorporate it into the nighttime winding-down ritual. A perfect bedtime routine. We recommend ages 6+ with supervision.

Can I stand on my Acupressure Mat?

Standing on an Acupressure Mat stimulates the feet and feels wonderful after a long day standing.  It's a bit ouchy at first but after only a few moments, you may feel your feet slightly heat up, then it's total relaxation! You can start by wearing socks if it's a little too much to bear. 

Are Acupressure Mats good for a 'bear with a sore head'?

We are very happy to be able to say that the Acupressure Mat and Pillow set is a great option to help that feeling of 'a bear with a sore head', when life just gets too much to bear. The D-shaped pillow under the neck is a great way to help.  We have created a more specific Acupressure HAT that has spikes covering the head to (possibly make you look like a scary bear!) assist. Check it out HERE 

Can I wash my Acupressure Mat?

The inner coconut fibre can be taken out and you can hand wash the mat cover with cold water.